We stand behind our products. If, for any reason, you are not fully satisfied with the eyes you received, you can return them within 14 days of receit for a full refund or exchange. If the goods were damaged or if you got wrong products, we will also pay for return shipment.
For orders paid for by credit card, we can only make a refund to the card you used to make the payment.
To return an order, follow these 4 simple steps:
Step 1. Let us know
Email us at email@example.com and include your full name, shipping address, order number and date, as well as the reason for the return or exchange.
Step 2. Pack the items
Pack the items you return the same way they were originally packed to avoid damaging them in the mail.
Step 3. Mail the items to us using a trackable shipping method
Mail the items to us using a shipping method that allows parcel tracking. Make sure you keep the mailing receipt until you receive your refund or replacement. Use the following address to return the items:
Phone: +375 29 305 7872
Step 4. Send us the tracking number
After mailing the items, email us the tracking number at firstname.lastname@example.org. Make sure this step is completed within 14 days after you receive the items.
Period for returns
We will issue a refund only if the return is completed within 14 days after your receipt of the items. To avoid any confusion, the return will be completed only after we receive and check the returned items.
Return shipping is at customer's expense
Unless you received damaged or wrong items, we don't reimburse the return shipping cost. A refund is normally issued within 15 days after we receive the returned items. If you don't receive your refund wihtin three weeks after we receive the returned items, please contact us at email@example.com.
Damaged or wrong items
ЕIf your received damaged or wrong items, please let us know by email as soon as possible. We will help you mail the items back to us and reimburse the shipping costs. As always, the return process must be completed within 14 days after receipt of the items. Once we receive the returned items, we will send you a replacement free of charge.
If you have any questions, please do not hesitate to contact us at firstname.lastname@example.org